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Last updateTue, 22 May 2018 10pm

Featured Articles

Retail Roundtable: What’s the most unusual request you’ve had from a customer?

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“I started working in this business on September 15, 1970 at Goodman Jewelers. During my first week on the job, a woman came in the store and wanted her ring sized. I told her to remove the ring so we could get a more accurate ring size, then size it up by adding more gold content to the ring. She told me that she has never taken the ring off since the day she put it on. When I tried to explain to her the process of sizing the ring up, she simply giggled at me and walked out the door. It was at that time I knew I was in a unique line of work and that I would meet all sorts of interesting people in this job. Forty-eight years later, I still enjoy meeting people and learning from them each and every day. This is an incredible business we’re in.”


Bead it on down the line

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A girls’ day out can do a lot for a woman, from recharging the batteries to a day of cheek-hurting laughter. But a life-changing career switch typically doesn’t make such a benefits list. That’s what happened to Karen Hollis, when on a whim she joined a friend at a public gem, jewelry and fashion accessories show in the mid-1990s.

Retailer Roundtable: How has your approach to social media changed over the years?

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Q: How has your approach to social media changed over the years? 

“Social media is a three-prong approach for us, covering all levels of our business, including the store Facebook account, personal e-mails - which includes clients, associations and personal contacts - and Jewelry and Diamond Flippers, a secure B2B Facebook-based group for buying and selling goods. To reach millennials a business has to have some social media presence, but I think sales conversions from Facebook are still something that can’t be tracked accurately and many retailers have mixed results. 

Libby Brown, the perfect fit to lead the Atlanta Jewelry Show

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My mom always said, “Raise a child in the way he should go and when he is old he won’t depart from it.” Actually, I think that’s from the Bible, but she claimed it like it was hers. Libby Brown, the newly appointed executive director of the Atlanta Jewelry Show (AJS) is living proof that statement is true. She’s a dyed in the wool jewelry kid who grew up in a small retail store in South Georgia.

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