Last updateTue, 17 Sep 2019 9pm

Featured Articles

Born to recycle, industry leader Hoover & Strong has been doing it more than a century

Hoover smeltingSmelting is the baseline for all products at Hoover & Strong.

Hoover & Strong President Torry Hoover speaks with passion about his company’s commitment to the environment. The precious-metal refining company is a cut above in the green movement, with 100 percent of its metals coming from recycled sources.

Retailer Roundtable: How do you deal with late employees?

“When I worked in retail, the best method I observed for dealing with late employees was to have them take responsibility for some unpleasant, though necessary, daily task. For example, the late person would be responsible for wiping all the cases or would have to count all the cases alone. Those who were on time could take this time to take it easy or work on more favorable tasks. I am not a fan of allowing late employees to ‘make it up’ by bringing coffee or breakfast because it doesn’t really benefit the business owner.

Your voice is the most important quality in being your store’s spokesman

Lewis groupStore owner John Carter (grey jacket) and his team at Jack Lewis Jewelers.

For John Carter, president and CEO of Jack Lewis Jewelers in Bloomington, IL, it’s all about the voice in being the spokesman of his store. “Your voice could be a killer,” says John. “Voice is the most essential quality in being your business’s own spokesman.”

Christoff Jewelers: Proof positive that love and jewelry go hand in hand

Christoff revisedThe staff at Christoff Jewelers: (l-r) Tyler Christoff with Chica, Marina Oliveras, Brian and Janie Christoff, Jody Lane, Judy Hickey.

Janie and Brian Christoff, owners of Christoff Jewelers in Jacksonville, Fla., are partners in every way. Thirty-one years ago, Janie kicked off her jewelry career with Goldmasters, met her fiancé - who took a liking to her business - and five years later tied the knot.

Retailer Roundtable: How do you deal with a potential customer asking you to match a price from the internet?

“If a young person comes into my store with an internet price list, chances are they distrust whatever source(s) they’ve found on the internet. We operate under that assumption and that this individual is simply looking for some professional advice from a trustworthy source. During such a sales presentation, we take the opportunity to inject a little fear of the internet. Jewelers like me work with reputable diamantaires to source fine diamonds.