Last updateWed, 19 Jun 2019 1am

Featured Articles

Retailer Roundtable: Does repair work provide a significant portion of your profit? How does your store promote it?

“Our repair business is about 18% of our business, and we price repairs at a 2.7 to 3 time mark up. It’s profitable for us, but not quite as profitable as the custom work that we do. Being that we normally don’t discount repairs, our repair promotion consists of including it in our radio, TV and social media ads. We will also run a $25 ‘Spa Day’ special, so customers can bring their ring in for a professional buff and polish. We always pick up a lot of repairs from that. Running the ‘Spa Day’ special on Facebook has gotten us many new customers.”

Master hand engraver John Wade

Happy by design, enjoying life after retail  

John Wade of North Carolina is a master artisan and hand engraver, one of the best. Much of his journey to the comfortable life he lives now is typical in the jewelry trade - he started off in a small shop, moved to a retail location, and ended up back in the custom design studio he loves. But before any of that, he ventured out west as a teenager to dig for opals in Nevada.

Watches & Waves: Palm Beach & Nantucket are lucrative playgrounds for jet-setting jeweler

Trinity coupleHusband and wife team Edward and Sherie Townsend holding a custom Spyder Wright surfboard.Edward Townsend Wright III gets casual texts and calls from rock stars, movie stars and billionaire CEOs who have a desire for exquisite timepieces - or the latest in cool surf gear. It’s a unique combo, and Edward has fun with it, splitting his time between his Trinity Collection and Spyder Wright Surf stores in Palm Beach, Fla., and Nantucket, Mass. He considers Palm Beach home, with his shop nestled in the sun-drenched, bougainvillea-draped Via Mizner along Worth Avenue.

Rembrandt Charms: Sentimental treasures that stand the test of time

Back in the 1960s, Christopher Lux converted a chicken coop in his parents’ backyard into a workshop, and started selling jewelry and giftware out of his station wagon to retail jewelers across the Northeast. During his time on the road, he discovered there was a niche for high-quality charms and charm bracelets.