12132019Fri
Last updateWed, 11 Dec 2019 2pm

David Brown

Do you offer an Extended Money Back Guarantee?

I’m sure that headline alone will prompt a reaction from many a reader! We know how fickle consumers can be - surely offering an extended opportunity to return an item, beyond that required by consumer law, is only inviting problems for your business?


December is just around the corner

Edge Retail Academy’s holiday season preparation to-do list

The busiest time of year is upon us, and with the excitement of the festive season and the hope of some bigger sales to hit the bank account comes the feeling of overwhelm that this time of year can bring. Resources are always stretched; staffing is at full capacity and the investment in inventory is at an all time high. December is a time to focus on making the most money during the year, but the time to think about it is now.

Are all customers created equal?

No, I haven’t been reading George Orwell’s Animal Farm (“All animals are equal, but some are more equal than others”), and yes, you should treat every customer as if they are worth gold to you. But you haven’t enough hours in the day for everybody and everything you have to do. Recognizing what, and whom, are most important can let you concentrate on the minority of customers who give you the majority of your sales.

The role of repairs

It is an old retail saying that when the economy slows down repairs increase. And it makes sense that consumers would repair if they don’t have the cash flow to replace. Over the last few years sales have been healthy and the tendency to focus on repairs has decreased, however this is ignoring the benefit that an active repair business can contribute to your overall sales performance.

What risk does your business face?

Being in business is all about managing risk. It’s the reason why many prefer the relative safety of a paycheck, but as most business owners will tell you, the reward can be worth the risk. The freedom to choose your working lifestyle is a big part of the appeal of self employment, as is the potential to control the return you can get from owning and operating your own business.

The trends that will affect retail over the coming few years

There is no doubt the retail game has undergone some massive changes in the last few years and the pace of change will only continue to grow as technological developments continue and customers demand more and more. Recently I took some time to do a little research online in this area and discovered a few different opinions on what the future trends of retail will be. I have summarized the ones I agree with below, adding in my own beliefs on what retailers can expect to see over the next couple of years.

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