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Last updateTue, 19 Mar 2019 7pm

Chuck Koehler

The Retailer’s Perspective: There is regular pain in the butt, and there is unprofitable pain in the butt

In a perfect world, all customers would be a pleasure to deal with.  But alas, this is not the perfect world I thought I would inherit when I was a wee little boy. Hell, I’m lucky if the stars and moon line up for me once or twice a year. I don’t know if it’s just me, but it seems that customers are getting more and more difficult to deal with every year. I’m sure there are lots of reasons for this, but it’s probably just because I’m getting less and less tolerant with people as I get older.


The Retailer’s Perspective: WBYCEIYDBO

If you have the bad fortune of having a CarMax in your immediate area, you already know what this means - and you’re probably pretty tired of hearing it. If you don’t know what this means, it’s a very annoying TV commercial that means: ‘We’ll buy your car even if you don’t buy ours’. That makes me wonder, why can’t we have some WBYCEIYDBO codes in our industry?

The Retailer’s Perspective: The State of the Union (except we don’t have a union)

I was asked recently to speak at the Atlanta Jewelry Show. It was just an informal gathering of a couple of dozen industry folks from all areas of our industry. We had a nice conversation about what’s happening in the here and now, and I thought I’d give everyone a rundown of what’s on the minds of your colleagues.

The Retailer’s Perspective: It’s all about perspective

One man’s trash is another man’s treasure. You say potato, I say pa-tah-toe. In this ever shrinking world that we live in, the differences between people seem to get bigger and bigger all the time. The internet has given us the ability to engage other people from all over the world like never before. The potato vs. the pa-tah-toe divide is growing more and more visible every day.

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