It’s no secret that bench jewelers get frustrated with those people up front that take repairs in and send them to those of us in the back. We open the envelope, only to shake our heads at what we deem as mistakes or oversights. We constantly wonder why those folks up front don’t do a better job. Well, I think I know the answer why it happens now. And, it’s a pretty good bet that I may have been wrong about those people up front. You know, those people I used to think just played on their phones all day and talked with those pesky customers.