Last updateTue, 21 Jan 2020 10pm

Chuck Koehler

The Retailer’s Perspective: Staying in your own lane

First things first - I’d like to say thank you, and God bless you, to everyone that reached out to me with words of encouragement during my recent crisis regarding losing the lease on my store. It’s nice to know there are so many kind and compassionate people in the world. Words cannot express how much that means to me. But, during this trying time, I learned a few things.

The Retailer’s Perspective: Ho Ho Ho, Merry Christmas

As we go into our busy season, I’ve been thinking about how Christmas in the jewelry business has changed over the decades. Whether you’ve been in this business 5 years or 50 years, you’ve witnessed lots of changes. Some changes you’ve liked; some changes you’ve hated. But one thing that always holds true, change is going to happen and there’s not a lot you can do about it. You either accept it or get left in the wake of progress. Here are some of my observations of our industry through the decades.

The Retailer’s Perspective: Things I wish I’d learned earlier

It’s been a few years since I’ve written a column geared to the newest members of our industry. A few days ago, I met a young woman at another jewelry store who was just starting her second week in the jewelry business. I asked her what it was she wanted to learn the most. She said she was so new that she didn’t even know what she needed to learn. So I thought I’d write to the newest members of our industry today.

The Retailer’s Perspective: Brick and mortar ain’t for everyone

It started with a quick trip to the UPS store to mail a package. Most importantly, the package I was mailing was actually wanted and appreciated on the receiving end. I was shipping a ring I’d repaired to a store in the Midwest. That store in the Midwest was anxiously awaiting its arrival. That’s me, making dreams come true since 1984.

The Retailer’s Perspective: You can’t tell the difference

When I started in this industry in September of 1978, quartz watches had just hit the market. I worked in the jewelry warehouse of a catalog showroom called Best Products in Dallas, TX, and quartz watches were literally flying off the shelves. According to the industry vets at the time, this was the first real major change to hit the industry in decades. Now it seems there’s a new major change happening every month or two. Today, we’re going to talk about the most recent game changer; lab-grown diamonds.