Last updateTue, 19 Mar 2019 7pm

Chuck Koehler

The Retailer’s Perspective: The internet has failed me

There are few things more life-changing in today’s society than Al Gore’s invention known as the internet. Well, maybe indoor plumbing. Okay, I’ll put air conditioning ahead of the internet too. And, I suppose, by default, I’d have to put the computer in front of the internet as well. And electricity is pretty sweet. I’m also kind of a fan of cameras, motion pictures, television, and videos. Now that I think about it, I’m kinda hooked on the automobile too!

The Retailer’s Perspective: It’s ‘Hey buddy’ season

After a hectic morning, I was finally able to sit down at my front counter and eat lunch. Today I was having a homemade broccoli and cheddar cheese soup paired with a hot ham bagel sandwich with smoked provolone. My trick with the soup is to first fry up a pound of bacon, extra crispy. Then, as the soup is simmering, crumble up about ¾ of the bacon and put it in the pot. Then, add the bacon fat as well. Yum, Yum.  Then, once… oh wait, I forgot, this isn’t a cooking show.

The Retailer’s Perspective: What, another change? Chuck takes a look at Instagram

Since Alexander Graham Bell invented the telephone, businesses have had to institute policies about phone use on the job. Before cell phones, it was easier to control because everyone used the same phone in the corner over there. And it was pretty easy to determine how much time someone spent on the phone. You know, since they were over there talking on the phone in the corner and not doing their job. When cell phones became commonplace, all businesses had to create new policies because it became more difficult to control. Mainly because people didn’t have to stand over there in the corner to talk on the phone. But, they were still on the phone, and not doing their work, so it was still equally annoying. 

The Retailer’s Perspective: Well I’ll be damned!

It’s no secret that bench jewelers get frustrated with those people up front that take repairs in and send them to those of us in the back. We open the envelope, only to shake our heads at what we deem as mistakes or oversights. We constantly wonder why those folks up front don’t do a better job. Well, I think I know the answer why it happens now. And, it’s a pretty good bet that I may have been wrong about those people up front. You know, those people I used to think just played on their phones all day and talked with those pesky customers.

The Retailer’s Perspective: We’ve got rules in here!

It’s been a few years since I’ve had to train a new associate at my store. So, whenever that happens they are always surprised at the number of weird rules and regulations that are unique to the jewelry industry that I have to explain and re-explain. And then explain again. So, since I just added a new assistant, I thought I’d write about ‘dem rules’ so I’d have something to fall back on the next time it happens.