Last updateWed, 11 Dec 2019 2pm

Brad Huisken

Customer service when busy

Providing high quality customer service is easier when business is slow or there are only one or two customers in the store. However, what happens when we are busy or there are more customers than there are salespeople? Those customers still deserve the same level of customer service, don’t they? Of course they do, but there are challenges in getting that done.

The holidays are here again!

Make the most of this opportunity to build lifelong customers

The holidays are here again and it’s naturally a very busy time for salespeople. It’s a time where salespeople will make a lot of sales, and an essential time to expand their customer base.

Implementing change within an organization

Change is all around us and if we don’t embrace it, we will be left behind. The field of sales is changing on a daily, almost hourly basis and the salespeople who adapt to the changes the best are also the most successful.

When the world overwhelms you!

Everyone has those days when nothing goes right; you can’t get past the non-business conversation, you can’t overcome any objections, and even if you get the opportunity to close, it never happens. Those are the days when we feel overwhelmed and are absolutely sure nothing is ever going to go right again. Everything we touch seems to blow up in our faces. So, the question becomes how do we get past that feeling and get back on track?

Motivators: Contests, Rewards & Perks

While your leadership is critical to the success of your sales staff, keeping things fresh and crisp goes a very long way toward allowing fantastic teams to reach peak performance, get minor rewards, to spark gentle competition and to push themselves and their co-workers! 

Sales training is for heroes!

One of the most sure fire ways to provide customers with the advantages of being cared for in a specialized manner is a new, hot, concept - customer service! Retail needs racing thoroughbreds not a bunch of donkeys. And thoroughbreds need constant training.