Last updateTue, 20 Mar 2018 10pm

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Retailer Roundtable: What’s your store policy on personal phone calls/texting at work?

Q: What’s your store policy on personal phone calls/texting at work? 

“Personal cell phones are allowed on the sales floor, but must be on silent or vibrate settings. Staff cell phones must always be kept out of sight of customers. It is a strictly enforced rule that cell phones are not to be left in plain sight on the selling floor. And, under no circumstances do I want to see an employee on their personal cell phone when a customer walks in - even if its work related. Personal business is to be handled on break times.

Masters of Marketing - A century of sparkling insight - Part 3

Part III - Richter & Phillips, Cincinnati, OH

As W.C. Fields once famously said, “It ain’t what they call you, it’s what you answer to.”

Since its settlement in 1788, the city of Cincinnati has been called many things; “Queen City of the West,” the “Paris of America,” and the “First American City.”  But in the 19th century, the name that best described Cincinnati was an “American Boomtown.”

Burglary crew nets $13 million over six years, and counting

If you are a jewelry store owner operating in a strip mall in a small city in Florida, watch out. A burglary crew that has been operating across the state of Florida for the past six years may be casing your store. Since 2011, authorities have linked a highly skilled crew to 21 burglaries across the country with losses to jewelry store owners estimated at $13 million and counting. Many of the jewelry store burglaries have happened in small cities in Florida, according to a source close to local law enforcement.

Retailers treat customers to impressive Rolex inventories, thanks to Zimbals’ website link

Zimbals Aug

With the launch this month of Zimbals’ SwissWatchWholesale.com - the merging of SwissWatchPricing.com and SwissWatchServiceCenter.com - retail jewelers are finding it easier than ever to display hundreds of pre-owned Rolex watches on their websites.

Retailer Roundtable: What are your biggest hiring challenges?

rr 7 20 17 fQ:  What are your biggest hiring challenges?

“I’ve been in business for 30 years and hiring challenges have remained pretty consistent throughout that time - finding a sales associate that has an understanding and love of jewelry. One of the most common questions I ask a potential sales associate in a job interview is ‘what is it you think we do here at a jewelry store?’ If the candidate provides an answer that is purely product related, chances are that person would not be a good jewelry sales associate. 

Illinois jeweler has just changed his 60,000th watch battery!

On August 1, 1981, Larry Mollo, owner of Cole & Young Jewelers in Lansing, IL, decided to start keeping a hand-written log. On March 23, 2017, according to that log, he changed his 60,000th watch battery.  That’s correct - Larry has been recording meticulously, every month for the past thirty-six years, how many watch batteries he has changed.  Larry told me he started keeping this log out of boredom. This boredom has resulted in some amazing stories and numbers.